Dynamics 365 for Customer Service

Create effortless, personalized support experiences across all channels and devices

Prompt, personal service

Optimize customer touchpoints
Anticipate customer needs and personalize every interaction.
Proactive customer support
Analyze warning signs and take action before problems arise.
Omnichannel customer care
Intelligently route customer requests from any channel to the right agent.

Continuously improve support

Improve agent performance
Analyze agent interactions and promote optimal behavior.
Quickly onboard agents
Streamline recruitment and keep agents up to date on new features and identified best practices.
Improve support agility
Optimize staffing levels and allocate resources based on trending issues and required skills to address spikes in demand.

Gain AI-powered insights

Intelligent virtual workforce
Provide better customer service by easily creating and enhancing bots with AI-driven insights.
Data-driven performance
Make AI-assisted decisions that improve customer satisfaction and workforce productivity.
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