Contact Center Services
Reliable, skilled, technology-enabled resources that offer excellent value
Contact UsVisionet’s technology-enabled contact center services provide your customers a personalized, efficient, and consistent brand experience.
Technology
Hardware
Infrastructure
ERP and CRM
BI and Dashboards
People
Customer Service Reps
Operations Manager
Business Analysts
Support Staff
Processes
Business Goals
KPIs and Targets
Scorecard
Standardization
Hear from Our Customers
"Visionet continues to exceed expectations with its quick, detailed, and professional communication. The latest is how Visionet conducted its business during the COVID19 pandemic. Many businesses closed however they remained open and were able to handle the unexpected increase of volume to connect Americans with essential services such as internet. All while being personal and sensitive to employees’ situation. You have proven time after time that we can count on you!"
- Account Manager at a Leading Firm
Visionet’s multichannel service bouquet
We help our clients grow and transform their business by augmenting our contact center capabilities with proprietary digital technology and back-office services. We apply our organization’s expertise in automation, quality management, multichannel approaches, and digital transformation to provide a precise, efficient, and measurable contact center solution.
Contact Us
Inbound Services
Establish a valuable revenue channel and boost customer engagement and
satisfaction
Email
Support
Lead
Generation
Outbound Services
Streamline marketing communication and reach a wider audience
Complaint
Management
Lead
Generation
Payoff Demand
Requests
Product and
Service Promotion
Telemarketing
Telesales
Benefits
With the implementation of proven, scalable, and client-focused contact center services, Visionet aims to benefit its clients in numerous ways.
First-Contact Resolution
Proactive Engagement
Reduced Capital Requirement
No Training or Recruitment Expenses
Standardized Processes
Increased Sales
Social Media Moderation
Reduced Cost per Contact
High Level of Expertise
Simple Agent/Hour Pricing
Increased Retention
Quicker Turnaround Time
Quickly Scale Workforce Up or Down
Round-the-Clock Operations
