Contact Center Services

Reliable, skilled, technology-enabled resources that offer excellent value

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Visionet’s technology-enabled contact center services provide your customers a personalized, efficient, and consistent brand experience.

Technology

  • Hardware
  • Infrastructure
  • ERP and CRM
  • BI and Dashboards

People

  • Customer Service Reps
  • Operations Manager
  • Business Analysts
  • Support Staff

Processes

  • Business Goals
  • KPIs and Targets
  • Scorecard
  • Standardization

Hear from Our Customers

"Visionet continues to exceed expectations with its quick, detailed, and professional communication. The latest is how Visionet conducted its business during the COVID19 pandemic. Many businesses closed however they remained open and were able to handle the unexpected increase of volume to connect Americans with essential services such as internet. All while being personal and sensitive to employees’ situation. You have proven time after time that we can count on you!"
- Account Manager at a Leading Firm

Visionet’s multichannel service bouquet

We help our clients grow and transform their business by augmenting our contact center capabilities with proprietary digital technology and back-office services. We apply our organization’s expertise in automation, quality management, multichannel approaches, and digital transformation to provide a precise, efficient, and measurable contact center solution.
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Inbound Services

Establish a valuable revenue channel and boost customer engagement and
satisfaction
  • Chat
    Support
  • Customer Service
    and Support
  • Helpdesk
    Services
  • Inbound
    Sales
  • Product
    Support
  • Reputation
    Management
  • Email
    Support
  • Lead
    Generation

Outbound Services

Streamline marketing communication and reach a wider audience
  • Appointment
    Setting
  • Market Research
    and Surveys
  • Property Tax
    Surveys
  • Complaint
    Management
  • Lead
    Generation
  • Payoff Demand
    Requests
  • Product and
    Service Promotion
  • Telemarketing
  • Telesales

Benefits

With the implementation of proven, scalable, and client-focused contact center services, Visionet aims to benefit its clients in numerous ways.
  • First-Contact Resolution
  • Proactive Engagement
  • Reduced Capital Requirement
  • No Training or Recruitment Expenses
  • Standardized Processes
  • Increased Sales
  • Social Media Moderation
  • Reduced Cost per Contact
  • High Level of Expertise
  • Simple Agent/Hour Pricing
  • Increased Retention
  • Quicker Turnaround Time
  • Quickly Scale Workforce Up or Down
  • Round-the-Clock Operations

Speak to a Visionet expert

Discover how Visionet can help you produce tangible business results using digital technology
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