mBOT - Visionet Robotic Process Automation as a Service (RPA SaaS) is designed for helping mortgage customers in quick adoption of automation platform without upfront capital expenses towards infrastructure, licenses, and people, etc.
Visionet will develop, deploy and support the automated process bots in customer specific secure cloud compartment.
Customer Success Story: mBOT for a Leading Mortgage Provider in US
Key Challenge
Scalability in mortgage process (bank processes 600+ loans per month & undertakes 50 loans request per day)
Delay in Initial Disclosure (Approved loans must generate Initial Disclosures within a 24-hour SLA)
Complex procedure with multiple process steps (Fees, USPS, etc.) requires validation
Manual interference in sending e-Disclosure of completed records
Our Solution
Customer was offered dedicated On-Prem RPA set up for Initial Disclosure process:
Pipeline view of available loans with BOT-effort
Specific validation rules for each loan type
Exceptions are captured with every loan process
Validated loans generate Initial Disclosure documents
Forwarding of documents to borrowers
Recording of transactional details in process log
Generated process log gets emailed to operations
Customer Benefits
Efficiency gain of 85%
BOT-effort/request processes within 60-75 seconds which took 10 minutes with manual effort
Offer better compliance
Mitigate risks
Enhance the overall consumer experience
50 Loans
Request Per Day
85%
Efficiency Gain
60-75 Sec
BOT-effort / Request
