Dynamics 365 for Field Service

Enhance preventive and corrective service capabilities

Efficiently manage resources

Automatic Scheduling
Automatically schedule the nearest technicians with the right skills and easily manage resources across work orders.
Ensure on-time appointments
Keep technicians productive with best route directions, real-time work order updates, and customer history via mobile.
Streamline inventory
Track inventory down to the truck level with real-time visibility to increase first-time fix rates.

Continuously improve support

Stronger customer trust
Seamlessly share quote, contract, and scheduling information with customers to proactively build trust.
Better process visibility
Provide customers real-time technician location tracking and automated appointment reminders.
Enhanced service experience
Dynamics 365 for Field Service enables customers to track service activities and schedule appointments using a self-serve portal.

Drive efficiency with IoT

Work order automation
Automatically create work orders and dispatch technicians with relevant customer information on their mobile devices.
Gain insight and intelligence
Detect and diagnose potential problems before they impact your customers with Microsoft Dynamics 365 for Field Service.
Adopt predictive maintenance
Switch to just-in-time predictive maintenance to repair, clean, or replace parts only when needed.
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