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Overview

Aur intelligent, connected, and scalable Field Service Management (FSM) solutions are designed to optimize operational efficiency, elevate customer satisfaction, and drive business transformation. Powered by Microsoft Dynamics 365 Field Service, our solutions empower organizations to streamline service workflows, enhance technician productivity, and implement AI-driven predictive maintenance for proactive issue resolution.

End-to-end field service solutions

Visionet’s FSM solutions provide end-to-end service lifecycle management, integrating real-time scheduling, asset tracking, IoT-driven diagnostics, and intelligent automation. With seamless collaboration tools, mobile workforce management, and customer self-service capabilities, Visionet ensures businesses can deliver exceptional service experiences.

Key features and

business benefits

01

Intelligent work order management

Automates work order creation and real-time dispatch to the most suitable technician.
Provides a 360-degree customer view, enabling technicians to access service history, asset details, and troubleshooting guides on their mobile devices.

02

AI-Driven predictive maintenance

Uses IoT sensors and AI analytics to identify and resolve issues before failures occur.
Reduces unplanned downtime, extends asset lifecycle, and lowers maintenance costs through proactive intervention.

03

Optimized scheduling and dispatch

AI-powered scheduling engine assigns the right technician based on skills, availability, and location.
Route optimization reduces travel time and enhances appointment efficiency.

04

Enhanced mobile technician experience

Technicians receive live updates, route directions, and job details through mobile apps.
Enables voice-to-text capabilities, hands-free note -taking, and on-the-go collaboration with remote experts.

05

Customer self-service and engagement

Self-service portals allow customers to track service requests, manage appointments, and access real-time updates.
AI chatbots assist customers in troubleshooting minor issues without requiring technician intervention.

06

Advanced inventory and asset management

Tracks parts and tools down to the truck level with real-time inventory visibility.
Ensures seamless replenishment of critical components, reducing service delays.

07

Automated compliance and regulatory reporting

Ensures adherence to industry standards, safety protocols, and regulatory compliance.
Captures field data for audits, reducing compliance risks and improving service transparency.

Visionet's expertise in Field Service transformation

Visionet is a trusted Microsoft Solutions Partner, leveraging our deep expertise in Field Service, AI, IoT, and Cloud to modernize service operations across industries. Our co-sell partnership with Microsoft ensures that businesses can maximize the potential of Dynamics 365 Field Service while integrating cutting-edge technologies.

Client success stories

Visionet has partnered with leading enterprises to transform their field service operations, resulting in:

30% improvement in technician productivity through optimized scheduling.
20% reduction in service downtime with AI-driven predictive maintenance
Increased first-time fix rates by 25%, enhancing customer satisfaction.

Our commitment to innovation and excellence has been recognized through industry accolades, including the Microsoft Partner of the Year Award in Dynamics 365 solutions.

Resources and
further reading

For more detailed information on Visionet's FSM offerings, you can explore the following resources.These resources provide in-depth insights into how Visionet's FSM solutions can transform your business operations and drive efficiency.