ServiceNow-led Enterprise Service Management

Why enterprise stall
(and how we fix it)

Many organizations struggle with:

Siloed IT, HR, and security teams causing slow handoffs and frustrated employees
Manual processes, duplicate tools, and inconsistent practices driving up cost
Limited visibility into performance and compliance risks

Our process: Rewire processes, platforms, and workflows so that downstream experiences are simpler, faster, and more predictable.

Enterprise Service Management capabilities

Apparel and Footwear Services - Visionet

Experience reimagined (XE)

Enhance employee experience and transform IT with Visionet’s XE framework.

Employee personification
Journey augmentation (e.g. joiner, mover and leaver journeys)
XLAs & its measurements

IT Service Management (ITSM)

Streamline IT, empower teams, and enhance service.

ITIL-aligned process and tool design
Process management as a service
Collaborative, tailored ITSM transformation

ServiceX

Design services around what matters.

XaaS-based service design
Service catalog and portfolio rationalization
Straight-through provisioning

Strategic Assessments

Decide with data, not guesswork.

Maturity scoring across people, process, and technology
Gap analysis and prioritized roadmap
Cost, risk, and value tradeoffs

Manufacturing and Distribution Industry Services and Solutions

Service Integration & Management (SIAM)

Coordinate multiple vendors with clear ownership and smooth handoffs.

Multi-provider orchestration
Vendor performance tracking
SIAM tools enablement

ServiceNow
VisionEdge

Advisory-led implementations tailored to your goals.

Modernize and optimize enterprise IT operations.

IT Service Management (ITSM)

IT Operations Management (ITOM)

IT Asset Management (ITAM)
Centre of Excellence (CoE)

Simplify employee services and boost engagement.

HR Service Delivery (HRSD)

Employee journey orchestration (onboarding, transitions, exits)

Minimize exposure, automate response, and strengthen governance.

Integrated Risk Management (IRM)

Security Operations (SecOps)

Continuous compliance monitoring and reporting

Rapidly build, deploy, and automate workflows with low-code tools.

App engine for scalable, no/low-code development

Workflow automation across departments

Governance and performance monitoring built-in

Streamline operations and elevate customer and employee experiences.

Prebuilt workflows tailored to specific industries

Connected data for smarter decision-making

Faster time-to-value with industry accelerators

You’ll experience: Shorter time-to-first-value, cleaner configurations, higher adoption, and easier change management.

How we deliver: By combining framework-led design with a lifecycle approach, we ensure transformation is practical, measurable, and sustainable.

Impact areas

Every engagement is structured to ensure outcomes at every stage:

Consult

We understand your needs, run assessments, and align stakeholders-providing a clear view of maturity and opportunity.

Implement

Agile delivery, guided by governance and standards, ensures services are configured (not over-customized), tested, and ready for operation.

Operate

We help you run services efficiently, enforcing policies, monitoring performance, and maintaining security and data hygiene

Improve

Continuous feedback and trend analysis identify enhancements, which we implement and measure impact.

Ready to transform enterprise services into seamless experiences?

Whether it’s assessment, implementation, or managed services, we help you streamline operations, unify workflows, and deliver measurable impact across IT, HR, security, business services, and more.

Connect with us