INTELLIGENT CONTACT CENTER & SERVICE EXCELLENCE IN CANADA
Resolve faster. Serve smarter. Scale with AI.
AI agents connected to your Contact Center. Built to resolve interactions faster and reduce handling time.
Core production pilot: 6–8 weeks | Starting at $100K
Build AI-powered business operations.Not just applications
Transform manual processes, fragmented data and application backlogs into governed apps, intelligent automations and enterprise agents. Visionet combines Microsoft expertise, industry experience and proven accelerators to deliver measurable business value in weeks.
Source: Microsoft-commissioned Forrester Consulting Total Economic Impact™ study.
Trusted by teams at
The Business problem
Your Contact Center has the data. It’s missing the connection.
Voice, chat, messaging, CRM, knowledge, and business systems often operate in silos. That fragmentation creates repetitive interactions, lost context, and inconsistent service.
Visionet connects them with AI-powered resolution and governed business actions.
What Visionet delivers
One connected foundation
for smarter resolution
Six AI agents.
One smarter
Contact Center.
Built on Microsoft
The Microsoft stack. The Visionet advantage.
Powered by Dynamics 365, Copilot Studio, and Azure; delivered by certified Microsoft experts, with enterprise-grade governance built in.
Deploy Microsoft Copilot in just 8 weeks
Not sure where to start, or ready to build? Explore Visionet's proven path from AI readiness workshop to live, production ready Copilot agents, with measurable outcomes and lower risk.
Built for industries
where every interaction counts
Telecom · Retail · Manufacturing · Healthcare · Financial Services
Designed for service-led organizations with complex customer interactions.
Packaged offer
Intelligent Resolution & Contact Center Packaging
Launch with a focused production pilot, then add capabilities that fit your channels, systems, and operating model.
Only the Core Contact Center Pilot is required. Every layer after that is an optional add-on — select only what fits your channels, systems, and goals.
BASE → CHANNELS → AUTOMATE → ACTIONS → SCALE
Core Contact Center Pilot (Required)
Voice + one digital channel with Copilot-assisted resolution, intelligent routing, and knowledge-grounded assistance
6–8 weeks
Bring Your Own Carrier(Add-On Layer)
Connect your existing phone carrier without switching numbers or providers
+2–4 weeks
Custom
AI Self-Service Resolution(Add-On Layer)
AI agents that answer common questions and resolve simple issues without an agent
+2–4 weeks
Custom
Enterprise Integration & Embedded CCaaS(Add-On Layer)
Embed the contact center into Salesforce/ServiceNow with cross-system business actions
+2–5 weeks
Custom
Operate, Optimize & Scale(Add-On Layer)
Ongoing monitoring, quality checks, and performance tuning as you scale
+2–4 weeks
Custom
Microsoft licensing, AI consumption, telephony, carrier charges, number porting, and large-scale migration are scoped separately.
Why Visionet
Built for momentum. Ready to scale.
AI that works for representatives
Give representatives the context, next-best action, and one-click documentation they need in the moment, not another bot layered onto the IVR.
Works with what you already have
Connect voice, IVR, routing, and CRM to your existing telephony environment, without rip-and-replace or another tool for representatives to learn.
Start with one queue. Scale across the floor.
Prove value with one priority journey and 25 representatives, then expand to omnichannel, self-service, and Managed AgentOps under the same governance model.
FAQs
No. The accelerator connects to your existing voice, digital, and CRM systems through governed integrations — it augments your stack rather than replacing it.
The Core Contact Center Pilot is scoped as a 6–8-week production pilot focused on one priority journey, up to 25 representatives, and one integration.
No. Gartner research shows most service leaders are expanding human responsibilities as AI shifts work toward higher-value tasks. The goal is better resolution and representative productivity, not headcount reduction.
You'll have a KPI readout and a clear path to add voice/omnichannel, self-service and automation, integration and action packs, or quality and scale — priced as modular add-ons.
Contact us
Take the first step with us
Ready to accelerate your business with cutting-edge technologies? Fill out the form, and our experts will reach out to you.
