AI CUSTOMER ENGAGEMENT SOLUTIONS
Turn every customer signal
into business action
Deploy AI agents to resolve faster, fix it right, and grow revenue.
82%
expect digital labor adoption
within 12–18 months
315%
3-year modeled ROI —
D365 Customer Service
346%
3-year modeled ROI —
D365 Field Service
215%
3-year modeled ROI —
D365 Sales
Source: Microsoft 2025 Work Trend Index and Microsoft/Forrester Consulting composite studies.
Trusted by teams at
Business problem
Too many customer
signals. Not enough
action.
Customer signals are scattered across systems,
slowing decisions, and limiting AI’s impact.
Visionet connects signal to decision to action with a
governed agentic platform.
The offer
Three business priorities.
One connected AI strategy.
Resolve faster — Intelligent Resolution & Contact Center
Improve resolution speed, representative productivity, containment, and service consistency across every channel.
Fix it right — Intelligent Dispatch & First-Time-Fix
Improve work-order quality, dispatch decisions, technician readiness, and asset service execution.
Grow revenue — Revenue Growth & Seller Productivity
Help sellers focus on the right buyers, reduce administration, and progress qualified revenue.
One Shared Platform
All three accelerators run on Dynamics 365, Copilot Studio, Power Platform, Azure, and Fabric, with reusable agents and governed action packs.
Powered by Microsoft
Microsoft expertise. Proven.
Built on Microsoft’s leading cloud, data, and AI technologies; D365, Copilot Studio, Power
Platform, Azure, and Fabric. All delivered by a certified Microsoft partner.
From signal to impact: Detect → Understand → Decide → Act → Measure
Packaged offer
Pick your priority.
Prove the value.
Pilot in production. Prove impact. Scale
with reusable agents, integrations,
modernization, and AgentOps.
Intelligent Resolution Pilot
$150K
One service journey; up to 25 representatives; routing;
Copilot; knowledge; one integration; KPI readout
First-Time-Fix Pilot
$175K
One field-service process; pilot team; triage; scheduling;
technician briefing; one integration; KPI readout
Seller Productivity Pilot
$125K
One sales motion; up to 25 users; prioritization; account/
opportunity intelligence; one integration; KPI readout
Action & Integration Layer
+$30K–$60K
MCP-powered actions, enterprise integrations, permissions,
approvals, exceptions, and audit evidence
Scale & Managed AgentOps
Scoped/ ongoing
Additional teams, agents, journeys, analytics, evaluation,
governance, adoption, and managed operations
Microsoft licensing, Al consumption, and enterprise rollout are scoped separately.
Why Visionet
Built for momentum, engineered for scale
Three production-ready pilots
Clear business priorities, KPI baselines, and commercial entry points.
One team. Full stack.
Customer engagement, field service, sales, CRM, data, integration, AI, and governance expertise under one roof.
Reusable AI. Governed execution.
Reusable agents and action packs with human approvals, and a clear path to modernization, enterprise scale, and Managed AgentOps.
Designed for your industry
Telecom · Retail & CPG · Manufacturing · Healthcare · Financial Services
FAQs
Where can Agentic CE
deliver value first?
Identify your highest-value opportunity and turn it into a
focused, agent-enabled operating model.
Contact Us
Take the First Step with Us
Ready to accelerate your business with cutting-edge technologies? Fill out the form, and our experts will reach out to you.
