AI CUSTOMER ENGAGEMENT SOLUTIONS FOR CANADIAN BUSINESSES
Turn every customer signal
into business action
Deploy AI agents to resolve faster, fix it right, grow revenue, and
personalize every experience.
6–8 weeks · $100K–$125K per pilot
82%
expect digital labor
adoption within 12–18 months
315%
3-yr modeled ROI —
D365 Customer Service
346%
3-yr modeled ROI —
D365 Field Service
215%
3-yr modeled ROI —
D365 Sales
324%
3-yr modeled ROI —
D365 Customer Insights
Source: Microsoft 2025 Work Trend Index and Microsoft/Forrester Consulting composite studies.
Trusted by teams at
The business problem
Too many customer
signals. Not enough
action.
Customer signals are scattered across systems,
slowing decisions, and limiting AI’s impact.
Visionet connects signal to decision to action with a
governed agentic platform.
The offer
Four business priorities.
One connected AI strategy.
Resolve faster — Intelligent Resolution & Contact Center
AI-powered service that resolves issues faster and improves containment across every channel.
Fix it right — Intelligent Dispatch & First-Time-Fix
AI-driven field service that optimizes dispatch, equips technicians, and improves first-time resolution.
Grow revenue — Revenue Growth & Intelligent Territory Management
Help sellers focus on the right buyers, reduce administration, and progress in qualified revenue.
Personalize experience — Customer Insights & Hyper-Personalization
Unify customer data, understand intent, and personalize engagement across every channel to grow loyalty and lifetime value.
One shared platform
All four accelerators run on Dynamics 365, Copilot Studio, Power Platform, Azure, and Fabric, with reusable agents and governed action packs.
Powered by Microsoft
Microsoft expertise. Proven.
Built on Microsoft’s leading cloud, data, and AI technologies; D365, Copilot Studio, Power
Platform, Azure, and Fabric. All delivered by a certified Microsoft partner.
From signal to impact: Detect → Understand → Decide → Act → Measure
Packaged offer
Pick your priority.
Prove the value.
Pilot in production. Prove impact. Scale
with reusable agents, integrations,
modernization, and AgentOps.
Core Contact Center Pilot
$100K
Voice + one digital channel; IVR & conversational routing;
intelligent queues; agent workspace with Copilot;
knowledge-grounded assistance; case resolution
workflows; one integration; KPI readout
Intelligent Field Service Foundation
$125K
Work orders, assets & service history; core scheduling
and dispatch; technician mobile experience; work-order
triage and prioritization; technician briefing and guided
execution; one integration; KPI dashboards
Intelligent Sales & Territory Management
$100K
Lead, account, and opportunity management; territory
and account prioritization; seller workspace with Copilot;
pipeline and opportunity insights; next-best-action
guidance agent; one integration; KPI and revenue dashboards
Customer 360 & Activation Foundation
$100K
priority customer data sources; unified profiles and
identity resolution; core customer measures and attributes;
priority audience segmentation; one activated journey +
KPI dashboard
Action & Integration Layer
Custom
MCP-powered actions, enterprise integrations,
permissions, approvals, exceptions, and audit evidence
Scale & Managed AgentOps
Custom
Additional teams, agents, journeys, analytics, evaluation,
governance, adoption, and managed operations
Microsoft licensing, AI consumption, and enterprise rollout are scoped separately.
Why Visionet
Built for momentum, engineered for scale
Four production-ready pilots
Clear business priorities, KPI baselines, and commercial entry points.
One team. Full stack.
Customer engagement, field service, sales, customer insights, CRM, data, integration, AI, and governance expertise under one roof.
Reusable AI. Governed execution.
Reusable agents and action packs with human approvals, and a clear path to modernization, enterprise scale, and Managed AgentOps.
Industry Fit
Design for your industry
Telecom
Turn billing, outage, and support signals into faster resolution, optimized field work, and stronger retention.
Retail & CPG
Automate service and personalize engagement by acting on store, order, and customer signals in real time.
Manufacturing
Connect contact center, field service, and ERP to speed dealer support, warranty handling, and installed-base growth.
Healthcare
Improve patient access and service coordination with trusted knowledge, structured workflows, and governed actions.
Financial Services
Deliver controlled, auditable resolution with stronger advisor productivity and compliant customer communications.
FAQs
Where can Agentic CE
deliver value first?
Identify your highest-value opportunity and turn it into a focused,
agent-enabled operating model with the right context,
controls, actions, and KPIs.
Contact Us
Take the First Step with Us
Ready to accelerate your business with cutting-edge technologies? Fill out the form, and our experts will reach out to you.
