Dynamics 365 for Retail

Elevate your retail experience

Enable omnichannel commerce

Seamless shopping experiences
Deliver a consistent shopping experience across stores, web, mobile, and call centers for higher revenue and brand loyalty.
Omnichannel fulfillment
Enable customers to buy in-store, pick up in other locations, or get home delivery with optimized ordering and fulfillment.
Enhanced brand loyalty
Enable customers to earn and redeem points, and use gift cards and coupons across channels.

Create a modern store experience

Exceptional customer service
Access real-time product, customer, inventory, and order information.
Tailored product recommendations
Offer more product selection and recommendations through advanced analytics.
Optimized store operations
Gain insights through automation and business intelligence dashboards for reports, scheduling, time tracking, and sales.

Optimize merchandising

Streamlined sourcing
Acquire inventory from the right vendor at the right price. Allocate and replenish based on season and demand.
Track product demand
Centrally track product information, categories, assortment, and pricing to offer your products at the right prices.
Amplify sales and promotions
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.

Gain operational insights

Holistic inventory view
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business.
Faster store closing
Complete end-of-day closing activities using automated and streamlined workflows.
Increased inventory visibility
Manage stock counts to enable the right level of inventory at the right locations.
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