Dynamics 365 F&O Training Consultant


Digital – Enterprise Services


USA (Remote)



Experience Level:


Job Description

Job Description:

You are passionate about training. You have a history of successfully developing content for learning and development projects. You are known for your excellence in creating top-notch course content. If this describes you, then you may be a fit for our Training Consultant position.


Bachelor’s or Master’s degree (or graduate level coursework) in Training, Instructional Design, Human Resources, Organizational Development, Human Performance Technology, or related field.

Role Responsibilities:

As a Microsoft D365 F&O Training Consultant, you will be responsible for the following:

  • Finalizing the overall program Training Strategy and creating the Training Plan
  • Creating a role-based, instructor-led curriculum for D365 end users in Sales, Finance, Supply Chain, and Commerce (POS Store Inventory)
  • Analyzing training requirements and providing input to the learning curriculum
  • Developing and editing D365 Task Guides/Recordings; developing course presentations, course outlines, quick reference guides, and other training documentation
  • Collaborating with leads and subject matter experts to develop courseware and documentation
  • Collaborating with the process owners and subject matter experts to document new business processes, related policies, and procedures
  • Developing and testing any exercises or demonstrations prior to training delivery
  • Providing support and guidance to instructors
  • Collaborating with the Program Change Management Team, providing oversight.

Role Requirements:

Being a Microsoft D365 F&O Training Consultant requires the following:

  • 5 to 10 years of experience creating learning materials to support the major ERP ystems (Microsoft Dynamics)
  • Ability to develop and edit Task Guides and Task Recordings in Microsoft D365
  • Ability to assemble a role-based training curriculum for all identified end users
  • Ability to confirm learning strategies based on client requirements, available resources, and project parameters
  • Ability to develop course outlines, presentations, and required quick reference guides
  • Ability to work closely with clients and subject matter experts to develop materials
  • Understanding of the quality review process related to course materials
  • Ability to meet deadlines and manage a variety of concurrent tasks
  • Development of courseware templates and standards, as needed
  • Understanding of the integration between training, security, and organizational design
  • Proficiency with Microsoft Office applications
  • 3-5 years of previous experience developing instructor-led courseware using MS Office applications (Word, PowerPoint)
  • Experience in analyzing training requirements and developing training curricula
  • Experience in collaborating with business analysts and subject matter experts on loading and building data to support the delivery of classroom training
  • Experience in using one or more of the following training development/documentation tools:
    • OnDemand
    • uPerform (Productivity Pak)
    • Resite
    • Camtasia
    • User Productivity Kit (UPK)
    • Lawson Learning Accelerator
  • Experience in delivering instructor-led training
  • Management of project training deliverables
  • Ability to develop and implement quality management processes
  • Strong problem-solving skills
  • Excellent leadership abilities
  • Ability to understand and apply key organizational and change management concepts in the development and deployment of the training program
  • Ability to develop and implement an evaluation strategy for training
  • Excellent oral and written communication skills

Key Skills:

  • Competency design and development
  • Curriculum design and development.
  • Blended training program design and development.
  • Willingness to travel as required.