Dynamics 365 Field Service

Enhance preventive and corrective service capabilities

Efficiently Manage Resources

Automatic scheduling

Automatically schedule the nearest technicians with the right skills and easily manage resources across work orders.

Streamline inventory

Track inventory down to the truck level with real-time visibility to increase first-time fix rates.

Ensure on-time appointments

Keep technicians productive with best route directions, real-time work order updates, and customer history via mobile.

Continuously Improve Support

Stronger customer trust

Seamlessly share quote, contract, and scheduling information with customers to proactively build trust.

Enhanced service experience

Dynamics 365 Field Service enables customers to track service activities and schedule appointments using a self-serve portal.

Better process visibility

Provide customers real-time technician location tracking and automated appointment reminders.

Drive Efficiency with IoT

Work order automation

Automatically create work orders and dispatch technicians with relevant customer information on their mobile devices.

Gain insight and intelligence

Detect and diagnose potential problems before they impact your customers with Microsoft Dynamics 365 Field Service.

Adopt predictive maintenance

Switch to just-in-time predictive maintenance to repair, clean, or replace parts only when needed.


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