Managed Services for Microsoft Dynamics 365



The Microsoft Dynamics 365 for Operations ERP platform (formerly Microsoft Dynamics AX) is a central component in the information architecture of numerous large and mid-sized companies. By providing a high-performance, cloud-based home for sales figures, customer and vendor transaction records, supply chain particulars, financial analyses and more, Dynamics 365 gives your business a sophisticated yet intuitive way to capture, combine, understand, and share information within and between organizations. Visionet Systems has earned a reputation for excellence in assisting its clients from a wide range of industry verticals with designing, implementing, supporting, and extending Microsoft Dynamics 365 to maximize ROI, improve margins, and achieve their business objectives.


The best Dynamics 365 deployment team for Retail and CPG

With so many Microsoft solution providers to choose from, how do you identify the best strategic technology partner to manage the planning, design, and execution of your Microsoft Dynamics 365 deployment? While it is certainly true that overall technical competence is essential, it is industry experience that separates your ideal technology provider from the competition.

Visionet Systems has assisted numerous global enterprises in Retail and CPG with their Microsoft Dynamics implementation projects, and the results have consistently exceeded our clients’ expectations. Our team’s understanding of these industries, including their core information requirements and challenges, has allowed Visionet to deploy Microsoft Dynamics 365 more quickly and cost-effectively than other technology firms, and the results are appreciably better-aligned to our clients’ needs than a generic ERP implementation. Through years of experience, we have carefully crafted several accelerators, templates, and implementation methodologies that allow us to quickly and comprehensively design and roll out Dynamics 365 that has been optimized for our global Retail or CPG customers.


Analytics, F&A, e-commerce, and EDI features help you do more with Dynamics

There is no denying the power and versatility of the Microsoft Dynamics 365 platform, or Visionet’s ability to roll out Dynamics in ways that best serve its clients. However, virtually all of our customers’ business requirements extend beyond core ERP. In order to provide additional functionality that meshes seamlessly with Microsoft Dynamics 365, Visionet has developed its own solutions for BI & Analytics, e-commerce, EDI, and F&A services. These applications and services form a comprehensive suite of business solutions that work efficiently together, and eliminate the need to maintain separate technologies for each business need.

Dynamics AX 2009 Upgrade Services

As mainstream support for Dynamics AX 2009 ends on April 10, 2018, organizations must either purchase a support contract or upgrade to Dynamics 365 to ensure business continuity. Visionet provides complete upgrade services to help you assess your options and ensure a smooth, risk-free transition to the latest Microsoft Dynamics platform.



An innovative solution for forward-looking insights and reports, AcuitySpark integrates with Dynamics 365 and provides concise, actionable information drawn from multiple sources. With numerous dashboards, reports, KPIs and metrics, AcuitySpark combines the best of out-of-the-box analytics with self-serve BI, allowing you to get up and running quickly, while also affording extensive customization and flexibility.


F&A Services

To ensure that our customers receive a complete solution that addresses all their business needs, Visionet Systems offers end-to-end Finance and Accounting (F&A) services that integrate seamlessly with your Dynamics 365 deployment. With a comprehensive list of Record-to-Report, Order-to-Cash, and Procure-to-Pay services at your disposal, our customers benefit from high-quality BPO capabilities without requiring a separate technology platform. Keep your F&A costs in check and improve operational efficiency with our secure, accurate, and high-value F&A offerings.


Instead of maintaining separate records for your ERP platform and online store, CommerceLink acts as an intelligent connector between Microsoft Dynamics 365 and e-commerce platforms like Oracle ATG, Demandware, and Magento. CommerceLink keeps both platforms synchronized in real time, providing a single, comprehensive view of your transactional, operational, and financial business information.


Call Center Integration

True omni-channel enablement enhances and interconnects all sales channels, not just e-commerce. Visionet’s managed services transform and optimize your call centers’ information infrastructure through integration with Microsoft Dynamics 365. By automating various inbound and outbound processes, we streamline your call center workflow, lower average call times, expedite order fulfilment, and boost daily transaction volumes. Dynamics 365 call center integration also gives you a unified view of your customers, product inventory, and sales history, helping you deliver excellent customer service across all sales channels.


Electronic Data Interchange (EDI) technologies have existed for over 30 years, but have not kept up with changing standards. Visionet’s PartnerLink solution bridges the gap between aging data sharing technologies like value-added networks (VANs) and cutting-edge business management platforms like Microsoft Dynamics 365. PartnerLink allows you to share relevant information with your partners and affiliate companies directly from Dynamics 365, and supports multiple data formats for both traditional EDI and newer transmission methods.


Sleep easy as our support specialists monitor and troubleshoot Dynamics around the clock

Visionet’s managed services for Microsoft Dynamics 365 extend far beyond deployment and enhancement, and include ongoing support and maintenance capabilities that keep your business information systems operating at peak performance. Our support team proactively monitors your Dynamics 365 deployment and rectifies discrepancies before they become real problems.

  • 24×7 Hosting and Application Support: Reliable and secure cloud hosting for your applications and data, and dedicated support staff to ensure optimal performance.
  • 24×7 IT Help Desk Support: A team of seasoned professionals that respond to trouble tickets and user requests, and troubleshoot problems as they occur.
  • 24×7 Inbound/Outbound Customer Service: Phone and chat representatives that engage directly with user queries, providing essential answers and valuable recommendations.
  • 24×7 EDI Monitoring and Support: From partner onboarding to everyday transactions, our EDI support team ensures that information exchange occurs efficiently and securely, and promptly responds to data transfer challenges.
  • SEO and Digital Marketing Support: Our SEO and SEM experts assist our clients in improving page rankings, keyword effectiveness, and improved customer engagement, so that every marketing campaign becomes a resounding success.

Visionet has expanded its range of services to keep pace with the latest in enterprise technology. Please visit our Dynamics 365 page to learn more.