2020-14
How Offshore Delivery Centers are Helping Mortgage Lenders Improve Operations
In 2019, the global outsourcing market amounted to $92.5 billion, having experienced a drastic jump in the last decade. One of the major reasons for this is that businesses across industries have realized that investing in offshore delivery centers (ODCs) is a viable option. The mortgage industry is no exception.
In 2020, ODCs in the mortgage has gradually made way for specialized mortgage-sensitized ODCs. They are being increasingly viewed as a requirement to improve the quality of operations with scalable and flexible services.
Earlier in the decade, it was common among mortgage lenders to outsource processing to multiple third-party vendors. Over a period, though, they felt the need to have greater control over their extended teams and this is how the concept of ODCs came in.