Technology
- Hardware
- Infrastructure
- ERP and CRM
- BI and Dashboards
Contact Center Services
Reliable, skilled, technology-enabled resources that offer excellent value
Contact Us
Visionet’s technology-enabled contact center services provide your customers a personalized, efficient, and consistent brand experience.
Our highly trained customer service and technical support professionals use intelligent processes and innovative technology to do more than just address your customers’ needs… we strive to make them fans for life!
People
- Customer Service Reps
- Operations Manager
- Business Analysts
- Support Staff
Processes
- Business Goals
- KPIs and Targets
- Scorecard
- Standardization
Visionet’s multichannel service bouquet
We help our clients grow and transform their business by augmenting our contact center capabilities with proprietary digital technology and back-office services. We apply our organization’s expertise in automation, quality management, multichannel approaches, and digital transformation to provide a precise, efficient, and measurable contact center solution.
Inbound Services
Establish a valuable revenue channel and boost customer engagement and satisfaction
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Chat
Support
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Customer Service
and Support
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Helpdesk
Services
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Inbound
Sales
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Product
Support
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Reputation
Management
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Email
Support
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Load
Generation
Outbound Services
Streamline marketing communication and reach a wider audience
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Appointment
Setting
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Market Research
and Surveys
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Property Tax
Surveys
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Complaint
Management
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Lead
Generation
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Payoff Demand
Requests
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Product and
Service Promotion
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Telemarketing
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Telesales
Benefits
With the implementation of proven, scalable, and client-focused contact center services, Visionet aims to benefit its clients in numerous ways.
- First-Contact Resolution
- Proactive Engagement
- Reduced Capital Requirement
- No Training or Recruitment Expenses
- Standardized Processes
- Increased Sales
- Social Media Moderation
- Reduced Cost per Contact
- High Level of Expertise
- Simple Agent/Hour Pricing
- Increased Retention
- Quicker Turnaround Time
- Quickly Scale Workforce Up or Down
- Round-the-Clock Operations
Featured Case study
Improved service levels through omnichannel customer care
Visionet helped Vitamin World rapidly improve customer satisfaction and the quality of global support using omnichannel technology and highly trained contact center resources to provide comprehensive customer service.
