Visionet’s technology-enabled contact center services provide your customers a personalized, efficient, and consistent brand experience.

Our highly trained customer service and technical support professionals use intelligent processes and innovative technology to do more than just address your customers’ needs… we strive to make them fans for life!

Technology

  • Hardware
  • Infrastructure
  • ERP and CRM
  • BI and Dashboards

People

  • Customer Service Reps
  • Operations Manager
  • Business Analysts
  • Support Staff

Processes

  • Business Goals
  • KPIs and Targets
  • Scorecard
  • Standardization
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Contact Center Services

Visionet’s multichannel service bouquet

We help our clients grow and transform their business by augmenting our contact center capabilities with proprietary digital technology and back-office services. We apply our organization’s expertise in automation, quality management, multichannel approaches, and digital transformation to provide a precise, efficient, and measurable contact center solution.

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Inbound Services

Establish a valuable revenue channel and boost customer engagement and satisfaction
  • Chat
    Support
  • Customer Service
    and Support
  • Helpdesk
    Services
  • Inbound
    Sales
  • Product
    Support
  • Reputation
    Management
  • Email
    Support
  • Lead
    Generation

Outbound Services

Streamline marketing communication and reach a wider audience
  • Appointment
    Setting
  • Market Research
    and Surveys
  • Property Tax
    Surveys
  • Complaint
    Management
  • Lead
    Generation
  • Payoff Demand
    Requests
  • Product and
    Service Promotion
  • Telemarketing
  • Telesales
Contact Center Solution Services

Benefits

With the implementation of proven, scalable, and client-focused contact center services, Visionet aims to benefit its clients in numerous ways.
  • First-Contact Resolution
  • Proactive Engagement
  • Reduced Capital Requirement
  • No Training or Recruitment Expenses
  • Standardized Processes
  • Increased Sales
  • Social Media Moderation
  • Reduced Cost per Contact
  • High Level of Expertise
  • Simple Agent/Hour Pricing
  • Increased Retention
  • Quicker Turnaround Time
  • Quickly Scale Workforce Up or Down
  • Round-the-Clock Operations