Technology
- Hardware
- Infrastructure
- ERP and CRM
- BI and Dashboards
Contact Center Services
Reliable, skilled, technology-enabled resources that offer excellent value
Contact Us
Visionet’s technology-enabled contact center services provide your customers a personalized, efficient, and consistent brand experience.
Our highly trained customer service and technical support professionals use intelligent processes and innovative technology to do more than just address your customers’ needs… we strive to make them fans for life!
People
- Customer Service Reps
- Operations Manager
- Business Analysts
- Support Staff
Processes
- Business Goals
- KPIs and Targets
- Scorecard
- Standardization
Hear From Our Customers
"Visionet continues to exceed expectations with its quick, detailed, and professional communication. The latest is how Visionet conducted its business during the COVID19 pandemic. Many businesses closed however they remained open and were able to handle the unexpected increase of volume to connect Americans with essential services such as internet. All while being personal and sensitive to employees’ situation. You have proven time after time that we can count on you!"
Nevien Saleh | Account Manager | Spectrum
Visionet’s multichannel service bouquet
We help our clients grow and transform their business by augmenting our contact center capabilities with proprietary digital technology and back-office services. We apply our organization’s expertise in automation, quality management, multichannel approaches, and digital transformation to provide a precise, efficient, and measurable contact center solution.
Inbound Services
Establish a valuable revenue channel and boost customer engagement and satisfaction
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Chat
Support
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Customer Service
and Support
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Helpdesk
Services
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Inbound
Sales
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Product
Support
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Reputation
Management
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Email
Support
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Lead
Generation
Outbound Services
Streamline marketing communication and reach a wider audience
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Appointment
Setting
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Market Research
and Surveys
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Property Tax
Surveys
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Complaint
Management
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Lead
Generation
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Payoff Demand
Requests
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Product and
Service Promotion
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Telemarketing
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Telesales
Testimonial
"During this unpreceded time of Covid19 pandemic, Vitamin World had to close majority of our stores. Visionet demonstrated a sense of urgency by acting quickly to implement solutions that maximized limited resources and continued to produce unmeasurable results while having minimal impact to our customer experience.
In my 25+ years of managing call centers and outsourcing call centers, there is no company that delivers “World Class” service as Visionet does. Since outsourcing to Visionet, our NPS and sales has never been so high.
Thank you for being amazing partners and for all of your support during this difficult time!"
Maria T. Castagna | Customer Support Senior Manager | Vitamin World
Benefits
With the implementation of proven, scalable, and client-focused contact center services, Visionet aims to benefit its clients in numerous ways.
- First-Contact Resolution
- Proactive Engagement
- Reduced Capital Requirement
- No Training or Recruitment Expenses
- Standardized Processes
- Increased Sales
- Social Media Moderation
- Reduced Cost per Contact
- High Level of Expertise
- Simple Agent/Hour Pricing
- Increased Retention
- Quicker Turnaround Time
- Quickly Scale Workforce Up or Down
- Round-the-Clock Operations
