Servicing
Catalyzing financial excellence by providing customized services at every stage, tailored to meet the unique needs of our clients.
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Our services
Secondary market support
- Pre-purchase reviews with auto-indexing and data extraction
- Loan boarding for Investor LOS
Real Estate Owned (REO)
- Claims tracking and invoice management
- Property inspection ordering/tracking
- Property preservation (grass cuts, winterization, etc.)
- HOA tracking
Bulk transfer
- Loan file indexing
- Loan set up & processing
- Data validation & reconciliation
- Collateral reconciliation/curing
- Data mapping & coding to system of re image
Late-stage default
- POC, MFR & BK payment setup and audits
- Ad-hoc escrow analysis
- Reinstatement and judgment figures, bidding instructions/calcs, pre-sale audits Investor reporting (SFDMS)
- Claims tracking (571) and invoice management
- Property preservation and registration
- Attorney oversight & scorecards
Early-stage default
- MERS Deactivation & Assignments of Mortgage
- Collateral Ordering/Tracking
- FCL Notices, Document Prep, E-Sign & Recording
- FCL Pre-Referral Checklist
- GNMA Buyouts
- Loan Modification - waterfall eligibility models
Performing servicing
- General customer service and customer inquiry
- Payment processing
- Year-end processing
- Billing statements and payment change notifications
- Investor accounting/reporting (VLR)
- Escrow/Escrow statements
In-transit/ post transfer
- Assignments of mortgage
- MERS reconciliation
- Collateral/Custodial tracking
- Borrower notifications
- Additional system setup (VLR & RPA)
- Tax lines (RPA & VLR)
- New customer inquiries - hot handling
- ACH setup
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