As a Microsoft Solutions Partner for Business Applications, Visionet has privileged access to the latest tools, resources, and expertise that enable us to assist our clients in achieving their business goals. We remain committed to delivering exceptional service and leveraging our partnership with Microsoft to provide cutting-edge solutions that empower businesses to achieve unprecedented success.
Large scale transformational projects such as ERP implementations are not a destination, but rather a journey. Typically, ERP implementations face many challenges due to scope creep, organizational change management, and other factors that result in budget and time overruns.
The weeks and months following a project’s go-live are key as many design factors and decisions taken by the project stakeholders manifest itself as process flow issues months into the deployment and the system’s promised value and ROI can be derailed. This is why it is crucial to maintain the system, help users learn how to use it, address defects and requests, optimize performance, plan upgrades, ensure security, and continuously improve the system, all the while maintaining a respectable Net Promoter Score (NPS).
Visionet excels in deploying Microsoft Dynamics Business Applications globally, regardless of size or complexity. Our experience gives us unparalleled insight into implementation and post-implementation challenges, enabling us to help our clients overcome them.
VisionServe360° is Visionet’s three-pillared framework that allows your IT organization to drive maximum ROI from your ERP investment. At the core of VisionServe360° is Visionet’s certified Microsoft Business Applications consultants with hundreds of years of collective experience. Our consultants leverage battle-hardened Managed services SOPs orchestrated to help you achieve your Microsoft Business Applications investment objectives.
Managed services that consistently meet your expectations require us to build an eco-system of service excellence. This ecosystem is built on six pillars, all equally critical and equally contributing. The tactical part of this ecosystem is the People leveraging battle-hardened SOPs using various Tools to resolve service requests and perform their daily duties. The KPIs quantify your expectations from our team and form a frame of reference for performance measurement. Insights gained through continuous system and team performance monitoring help uncover areas of improvement which help us Preempt the root causes that give rise to production issues in the first place. Together these six elements form the service excellence ecosystem, which helps us deliver consistent and continuously improving quality of service to you.
