Why choose Microsoft Dynamics 365 CRM?
Microsoft Dynamics 365 CRM empowers your business to build stronger customer relationships, streamline operations, and drive growth. With a unified platform that combines AI, automation, and data-driven insights, Dynamics 365 helps you deliver personalized experiences, optimize workflows, and make smarter decisions.
Boost efficiency: Automate routine tasks and streamline processes to build relationships and drive results
Enhance customer engagement: Leverage AI and actionable insights to deliver personalized experiences across sales, service, and marketing
Drive revenue: Accelerate sales cycles, improve lead conversion, and optimize service delivery to maximize profitability
Unified platform: Gain a 360-degree view of your customer data, providing consistent and insightful interactions across all touchpoints
Unlock your business’s potential with Microsoft Dynamics 365 CRM, and transform how you connect with customers.
Delivering CRM results that drive business growth
With a proven track record across industries and a deep partnership with Microsoft, Visionet stands out as a trusted leader in Dynamics 365 CRM transformations. From strategy to support, we deliver faster, smarter, and more scalable CRM solutions powered by AI and industry expertise.
Top-tier Microsoft partner
Member of Microsoft’s Inner Circle (top 1% globally) and multi-year Partner of the Year awardee
Proven CRM delivery at scale
200+ successful CRM implementations with end-to-end services from consulting to managed support
Accelerated CRM deployments
Speed up time to value with Visionet’s packaged CRM accelerators—featuring industry-specific templates, workflows, and AI-infused dashboards
AI & Copilot innovation leaders
Advanced Copilot extensibility with integrated Azure OpenAI for contextual CRM automation
Seamless system integration
Deep experience integrating with Salesforce, SAP, Oracle, MuleSoft, and more using enterprise-grade tools
Global delivery, local expertise
9,500+ global professionals, 14 delivery centers, and 24/7 CRM support operations
Industry-focused CRM solutions
Tailored for Retail, Telecom, Pharma, BFSI, Insurance, and Manufacturing verticals
Proven business impact
30–40% faster case resolution, 20–25% higher lead conversions, and 3x faster implementations
Industries we serve
At Visionet, we specialize in transforming industries with Microsoft Dynamics 365 CRM, enabling businesses to streamline operations, enhance customer engagement, and drive innovation.
Transform your business with Microsoft Dynamics 365 Customer Engagement platform
Maximize efficiency, enhance customer engagement, and drive revenue growth with Microsoft Dynamics 365 CRM. Our comprehensive suite of modules empowers your teams to deliver personalized experiences, optimize operations, and unlock valuable insights.
Deliver exceptional support with AI-powered case management and proactive resolution.
- Faster resolutions with AI-driven automation
- Proactive issue management to prevent escalations
- Streamlined support across multiple channels
Revolutionize your contact center with omnichannel engagement and intelligent workflows. Improve agent productivity, streamline operations, and enhance customer experiences.
- Seamless communication across voice, chat, and email
- Automated workflows to reduce manual tasks
- Faster resolutions with comprehensive customer insights
Transform customer relationships into personalized, revenue-driving opportunities. Equip your sales teams with AI insights, automation, and tailored sales processes.
- Personalized sales experiences that drive conversions
- Increased sales efficiency through automation
Maximize field service productivity, reduce downtime and improve service delivery efficiency.
- Efficient scheduling with real-time updates
- Predictive maintenance to avoid costly downtime
- Enhanced mobile workforce for on-site efficiency
Streamline project management, deliver projects on time and within budget.
- Efficient resource allocation for project success
- Real-time tracking for accurate project visibility
- Cost control to prevent budget overruns
Unlock actionable customer insights and create hyper-personalized experiences. Use data-driven intelligence to improve marketing, sales, and customer service outcomes.
- 360-degree view of customers for personalized engagement
- AI-driven insights to guide decision-making
Bring generative AI into every interaction with Microsoft Copilot. From summarizing conversations to surfacing sales insights, Copilot boosts productivity, enhances decision-making, and help your teams deliver exceptional customer experiences.
- AI-powered summaries of emails, cases, meetings, and interactions
- Contextual email drafting based on sentiment, history, and CRM data
- Real-time sales insights, risk analysis, and next-best actions
- Smart case resolution with recommended articles and draft replies
- Instant meeting prep with account history and recent activities
- Visionet enablement services to customize, optimize, and govern your Copilot deployment
Our clients
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