Seamless Cross-Channel Communication and Collaboration

Visionet implemented the Field Catalyst Solution to enable seamless communication along with capturing, tracking and monitoring the work and productivity of the client’s 6000+ field employees across 6 countries.

Challenges

The client needed to better govern and support the global field force. They needed a technology solution to track and monitor the work and productivity of field employees to better manage the effectiveness of their field programs.

 

To ensure the efficacy of new programs they needed a system to communicate and collaborate with a larger network of end users, retailers, distributors, field contract workers and field employees.

 

For management decision making they needed an analytics platform that provides actionable insights on the captured field data.

Solution

Visionet implemented Field Catalyst Solution to capture, track, and monitor the work and productivity of over 6000 field employees across 6 countries. Using the Field Ecosystem Collaborator (FEC), field executives were able to seamlessly communicate and collaborate with a larger network of end users, retailers, distributors, field contract workers and field employees.

 

The Field Insights and Analytics (FIA) module of the solution gave near real-time impact of field activities and initiatives to the management to take timely and data-driven decisions.

Results

  • 90000+ Tasks Automated/Month

  • 95%+ User Adoption

  • Real-Time Field Activity Tracking

  • 1 Month Reporting Cycle – Reduced to 1 Day [90%+ Improvement in Reporting Cycle]

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