Our client is one of the world’s leading biotechnology and pharmaceutical companies in the United States.

The client’s cloud infrastructure is hosted on Amazon Web Services. As the infrastructure grew in complexity, it made way for a multitude of challenges including:

• AWS Resource management was getting increasingly difficult
• Communication between hardware and software settings for cloud-based elements was inadequate
• Policies for server retirement, server provisioning, and patching were not established
• The absence of proper SOPs resulted in challenges in cost optimization, rightsizing, and determining ownership of unused resources.
• Lack of clarity into task ownership because of primitive ticket management process
• Miscommunication and inadequate team collaboration resulting from minimal and outdated SLA and SOP documentation