Seamless Digital Transformation of a Leading Member Organization for Retail Real Estate with Microsoft Power Platform

Challenge

Our client faced a slew of significant obstacles that negatively impacted on the project's potential and undermined the user experience. The major challenges include:

• Cumbersome and disjointed event registration process causing frustration among users
• Limited customer search functionality hampering efficient registration
• Complex and challenging card payment processing system
• Manual order submission highly prone to errors

Solution

Visionet stepped in with an innovative solution, utilizing Microsoft Power Platform to overhaul the client’s processes. By leveraging Microsoft Power Platform, the client successfully transformed its event registration and management processes through Power Portals and enhanced customer search functionality with filters for improved search results. Secure collection of card details and automated order creation in the CRM system simplified the payment process. Automated order submissions and easy registration transfers between customers or sessions further optimized efficiency and user experience.

Benefits

• Streamlined Event Registration and Management
• Enhanced Customer Search Functionality
• Secure and Simplified Payment Process
• Automated Order Submissions
• Seamless Badge Printing Functionality
• Overall User Experience and Efficiency

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