From reactive HR support to proactive, employee-centric service with ServiceNow

From reactive HR support to proactive, employee-centric service with ServiceNow

As HR teams handle growing employee demands and high volumes of repetitive queries, fragmented systems and manual processes make it difficult to deliver consistent, timely, and employee-centric services. 

This brochure explains how organizations can transform HR service delivery on ServiceNow using Now Assist GenAI, enabling intelligent self-service, automation, and proactive workforce management that reduces HR workload and improves employee experience. 

Hands-On Lab: From Idea to Agent

Gemeinsam mit Microsoft laden wir Sie zu einem exklusiven Event ein, bei dem wir zeigen, wie Unternehmen bereits heute mit intelligenten Agents auf Basis von Microsoft Copilot Studio und Power Platform ihre Effizienz steigern, Abläufe automatisieren und echten Mehrwert schaffen.

Power Agentic AI across your ServiceNow workflows

Power Agentic AI across your ServiceNow workflows

As service volumes grow and teams operate at capacity, traditional automation struggles to keep up, leading to slower resolutions and increased manual effort. 

This brochure explains how organizations can operationalize Agentic AI across ServiceNow using Now Assist, enabling virtual agents and intelligent workflows that don’t just assist but act, reason, and resolve work autonomously. 

A luxury brand’s HR reset: 60% productivity, 40% faster case resolution

A luxury brand’s HR reset: 60% productivity, 40% faster case resolution

A global luxury fashion brand redefined its HR operations, moving away from a fragmented, manual service model toward a unified, experience-led HR platform. 

This wasn’t just a system upgrade. It was about making HR easier to navigate, faster to respond, and more aligned with how employees actually work. 

By investing in HR service delivery transformation, the organization improved both employee experience and operational efficiency across its global workforce. 

Inside the case study, you’ll see how the organization approached: 

22% higher engagement and 40% faster campaigns for a leading P&C broker

22% higher engagement and 40% faster campaigns for a leading P&C broker

A leading P&C insurance broker redefined how it engages clients, shifting from manual, rule-based outreach to an AI-driven engagement model. 

This wasn’t just about speeding up campaigns. It was about making every interaction more relevant, helping producers focus on relationships, and unlocking growth within the existing book of business. 

By embedding AI across segmentation, insights, and outreach, the organization improved both marketing effectiveness and producer productivity.