AI Contact Center Intelligence
AI-powered customer effort scoring and call quality insights on AWS
Turn every customer conversation into actionable insights at scale with AI-driven call and speech analytics.
Speak with an Expert
Move from manual call reviews to intelligent, real-time decisioning
Visionet AI Contact Center Intelligence helps organizations analyze 100% of customer interactions using AI in contact centers, automate scoring, and deliver real-time insights to agents and supervisors.
By combining speech analytics and generative AI for contact centers, the platform transforms how teams monitor performance, improve customer experience, and drive operational efficiency.
Automated customer effort score (CES)
Measure how easy or difficult each interaction is, automatically, and identify key effort drivers like handoffs, delays, and policy friction.
Standardize call quality scoring
Evaluate every call against your QA framework with consistent, objective scoring powered by generative AI.
Enable real-time agent coaching
Guide agents during live calls with contextual prompts, next-best actions, and de-escalation cues.
Give supervisors instant visibility
Receive alerts on sentiment drops, compliance risks, and escalation triggers, and intervene when it matters most.
Unlock deep insights with AI-powered call center analytics
Track sentiment trends, silence, interruptions, talk-time balance, and emerging issues across interactions.
Ensure security and compliance by design
Built on AWS with encryption, role-based access, PII redaction, audit logs, and governed data lifecycle.
How it works
A seamless, AI-powered pipeline, from call to insight
Built for modern contact centers
The solution is ideal for:
High-volume B2C operations
Telecom, retail, BFSI, healthcare, travel, and e-commerce organizations handling large-scale interactions.
Regulated Industries
Enterprises requiring strong compliance, PII protection, and audit readiness.
CX-driven teams
Organizations focused on improving NPS, CES, and CSAT with data-driven coaching.
Amazon Connect users
Extend Contact Lens capabilities with advanced GenAI scoring and intelligence.
Multi-platform environments
Works with any CCaaS system that can route audio into S3 or Kinesis.
Flexible delivery, aligned to your needs
Automated CES (batch + near real-time)
A fast 3-4 week deployment including:
- Batch transcription
- AI scoring
- Dashboards and APIs
- Near real-time alerts
Ideal for quick ROI and rapid adoption
Real-time CES + live coaching
- Streaming analytics
- Live agent assist
- Supervisor alerts
- Advanced security controls
- Custom agent and supervisor interfaces
Built for organizations ready for real-time decisioning at scale
Why Visionet?
Built for performance. Designed for scale.
- AWS-native architecture aligned to best practices
- Flexible integration across contact center platforms
- Enterprise-grade security and compliance
- Serverless scalability for cost efficiency
- Configurable scoring, QA frameworks, and coaching logic
- Rapid deployment in weeks, not months
- Combines real-time and post-call intelligence
- 100% interaction visibility vs industry 5–10% sampling
Discover how generative AI for contact centers can tranfsorm your operations
Discover how generative AI for contact centers can transform your operations
Contact us
Take the first step with us
Ready to accelerate your business with cutting-edge technologies? Fill out the form, and our experts will reach out to you.
