Customer Service Agent

Automate customer service with AI-powered voice interactions 

Discover how Customer Service Agent uses conversational AI to automate order changes and complaint management through natural voice interactions, fully integrated with Dynamics 365 ERP systems. 

What’s in the brochure 

This brochure shows how organizations are transforming call centers into always-on, AI-powered service channels that work across time zones and languages. You’ll learn how the Customer Service Agent helps businesses: 

• Handle order changes, complaints, and enquiries automatically through voice 
• Reduce call wait times while improving customer experience 
• Maintain accuracy by updating orders directly in core systems 
• Provide round-the-clock support without scaling headcount 
• Deliver human-like conversations powered by AI, not scripts 

This brochure outlines a practical, production-ready approach to automating repetitive call center tasks, without disrupting existing systems or teams. 

Download the brochure to see how Customer Service Agent enables faster resolutions, higher accuracy, and better customer experiences, powered by conversational AI.