A World-Renowned Winter Clothing Brand Crafts an Enhanced Omnichannel Experience to Drive Growth & Brand Loyalty

Challenges

The winter clothing brand was looking for a seamless launch of its new website designed specifically to cater to the 42-inch screens in its stores. Additionally, they wanted to deliver a connected consumer experience to their global customers across all engagement channels and enhance customer service and engagement without disrupting their site migration process. That’s when they reached out to the Visionet team to make this process painless throughout the transformation journey.

Solution

Visionet’s seasoned Salesforce experts enabled a frictionless revamp of the eCommerce site for the world-renowned outerwear brand. With our world-class expertise, we helped them with a faster new website launch and deliver an immersive experience to their global customers with a unified and personalized experience across stores and online.  The technologies engaged include:

• Salesforce Commerce Cloud
• Salesforce Marketing Cloud
• Salesforce Service Cloud

Post-engagement Results

• Increased customer engagement
• Premium, unified customer journey
• Higher customer satisfaction
• More resonance with the global audience
• Connected omnichannel customer experience

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