A leading fashion brand partnered with Visionet to enhance its consumer journey by integrating digital capabilities within its physical stores, creating a seamless, omnichannel experience powered by Salesforce.
Challenges
The brand sought a smooth launch for its new website, designed specifically for 42-inch in-store screens, to provide a connected experience for global customers across channels. They aimed to elevate customer engagement and service while avoiding disruptions during the site migration.
Solution
Visionet’s Salesforce experts facilitated a seamless website revamp, enabling a fast, immersive launch tailored for both in-store and online experiences. By leveraging Salesforce Commerce Cloud, Marketing Cloud, and Service Cloud, Visionet delivered a premium, personalized journey that significantly increased customer engagement and satisfaction. This unified approach strengthened brand resonance and established a connected omnichannel presence, aligning digital and physical touchpoints to create a cohesive experience for the brand’s global audience.
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