A World-Renowned Winter Clothing Brand Crafts an Enhanced Omnichannel Experience to Drive Growth & Brand Loyalty

Our client developed a first-rate, seamless consumer journey by integrating their digital capabilities into their physical locations. This leading fashion business was able to provide a seamless and linked consumer experience across all engagement channels thanks to the Salesforce platform. They were able to immediately launch a new website created especially for the 42-inch screens in their stores thanks to Salesforce technology. By offering a more immersive experience, this new site equips store employees to enhance customer service, ultimately leading to higher levels of client engagement and satisfaction.

Challenges

The winter clothing brand was looking for a seamless launch of its new website designed specifically to cater to the 42-inch screens in its stores. Additionally, they wanted to deliver a connected consumer experience to their global customers across all engagement channels and enhance customer service and engagement without disrupting their site migration process. That’s when they reached out to the Visionet team to make this process painless throughout the transformation journey.

Solution

Visionet’s seasoned Salesforce experts enabled a frictionless revamp of the eCommerce site for the world-renowned outerwear brand. With our world-class expertise, we helped them with a faster new website launch and deliver an immersive experience to their global customers with a unified and personalized experience across stores and online.  The technologies engaged include:

  • Salesforce Commerce Cloud
  • Salesforce Marketing Cloud
  • Salesforce Service Cloud

Post-engagement Results

  • Increased customer engagement
  • Premium, unified customer journey
  • Higher customer satisfaction
  • More resonance with the global audience
  • Connected omnichannel customer experience

Download the case study to learn more.

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