A leading retail and eCommerce brand modernized its IT support by integrating Generative AI, enhancing operational efficiency, and improving user experience.
What’s in it for you?
Discover how we helped the client achieve:
Faster IT support and query resolution – AI-powered virtual assistants to streamline ticket creation, automate queries, and provide instant support, reducing response times.
Improved operational efficiency – Automating IT support workflows and integrating real-time ticket tracking to reduce manual workloads and improve employee productivity.
Scalable AI framework – Set the foundation for future AI adoption across the organization, allowing for continuous improvements in service delivery.
Quick time-to-value – Deploying an AI-powered chatbot in just 5 months, accelerating ROI and improving time-to-market.
Seamless integration – Integrated the solution with Microsoft Teams for real-time ticket tracking, proactive alerts, and unified support experience.
Supercharge your IT operations today
Download the case study now to see how Visionet’s GenAI-powered IT support solution helped the leading retailer optimize ticket management, enhance employee productivity, and drive faster decision-making.
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