Enabling an Omnichannel Customer Experience Health

SERVICES

Requirements & Architecture Planning
Program & Project Management
Implementation, Migration & Integration

PLATFORMS

Salesforce Commerce Cloud
Microsoft Dynamics 365
CommerceLink
Microsoft Power BI
Microsoft BizTalk Server
Azure
IBM AS/400

REGION

North America

INDUSTRY

Vitamins and Nutritional
Supplements

Visionet delivered an omnichannel customer experience in record time. We implemented and unified the retailer’s eCommerce and ERP platforms to create a seamless, consistent, and personalized experience.

Challenges

Our client is global retailer of vitamins and nutritional supplements that operates over 300 stores across the US. They required a streamlined and mobile-friendly eCommerce experience with fully integrated omnichannel capabilities.

Health Supplements Brand Case Study

Solution

Using a carefully crafted digital strategy, Visionet delivered an omnichannel customer experience in record time. We implemented and unified their eCommerce and ERP platforms to create a seamless, consistent, and personalized experience across their eCommerce platform and call center.
We unified the client’s online store and call center information, and enabled in-store pickup by streamlining their processes, customer and transaction data, supply chain management, merchandising, and customer service operations.

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