Enabling an Omnichannel Customer Experience Health
Services
Requirements & Architecture Planning
Platforms
Salesforce Commerce Cloud
Microsoft Dynamics 365
CommerceLink
Microsoft Power BI
Microsoft BizTalk Server
Azure
IBM AS/400
Region
North America
Industry
Vitamins and Nutritional Supplements
Visionet delivered an omnichannel customer experience in record time. We implemented and unified the retailer’s eCommerce and ERP platforms to create a seamless, consistent, and personalized experience.
Challenges
Our client is global retailer of vitamins and nutritional supplements that operates over 300 stores across the US. They required a streamlined and mobile-friendly eCommerce experience with fully integrated omnichannel capabilities.
Solution
Using a carefully crafted digital strategy, Visionet delivered an omnichannel customer experience in record time. We implemented and unified their eCommerce and ERP platforms to create a seamless, consistent, and personalized experience across their eCommerce platform and call center.
We unified the client’s online store and call center information, and enabled in-store pickup by streamlining their processes, customer and transaction data, supply chain management, merchandising, and customer service operations.
Technology Stack
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Results
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Consistent, personalized customer experience
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Higher customer satisfaction
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Improved operational efficiency
