From legacy POS to a unified commerce platform: A municipal transformation story

A disruption event exposed operational risk across public-facing municipal services, including a legacy point-of-sale (POS) solution used by recreation and community services. The municipality needed a faster path to continuity and a modern foundation to standardize transactions across business units. 

The approach 

To modernize operations and strengthen service delivery, the municipality moved away from legacy POS systems and adopted a cloud-native enterprise commerce platform, selecting Microsoft Dynamics 365 Commerce as a unified, standardized point-of-sale solution across municipal divisions. 

The impact 

With a SaaS-based commerce platform hosted in the Microsoft Azure ecosystem, the municipality enabled: 

• Standardized POS operations across multiple municipal business units 
• Improved system reliability and continuity of public-facing services 
• Enhanced reporting and visibility into transactional activity 
• Support for modern payment methods, improving resident experience 
• Reduced operational risk through a resilient, cloud-native POS foundation 

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