Improving patient support outcomes with Navigator360°: $15M saved through reduced drop-offs and faster claims resolution

A leading biopharma company strengthened one of the industry’s largest specialty therapy support programs by deploying Navigator360°, a cloud-native insights and workflow platform built on AWS. The solution unified patient data, improved coordination across access channels, and helped the client accelerate therapy starts for more than 620,000 patients. 

Here’s what the client achieved:

• Stronger patient journey visibility: A unified data hub connected enrollment, access, pharmacy, copay, and PAP activity, giving teams a clear line of sight across every stage of the patient journey. 
• Fewer discontinuations: Integrated insights and faster interventions helped reduce drop-offs and improved adherence, resulting in measurable clinical and financial impact. 
• More coordinated support workflows: Centralized case data and clearer ownership reduced delays, improved response times, and delivered a more consistent patient experience. 
• Better access outcomes: Pre-built dashboards mapped to enrollment, adherence, monitoring, and ongoing support allowed brand and access teams to identify friction points earlier and intervene with confidence. 
• Scalable access infrastructure: An AWS-native foundation made it easy to expand across therapeutic areas and integrate new partners, datasets, and program components without disrupting operations. 

Build an insights engine that strengthens every stage of patient access 

Download the case study to see how Navigator360° helped the biopharma leader reduce discontinuations, accelerate access milestones, and create a more resilient support model for specialty therapies. 

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