According to Gartner on choosing the right digital commerce architecture, “Organizations are looking to keep up with growing business demands to extend across different channels and adopt new business models. This leads to disruption of their costs, existing technology landscape, and operational processes — and increases in technical debt”
Retail has undergone a significant transformation with businesses putting customers at the epicenter of the shopping experience. For a long time, businesses in this space relied on the winning formula of speed, convenience, relevancy, and product availability. However, to keep up with the rapid pace of change over the last year, companies that relied on traditional sales channels had to deal with a host of new challenges and restricted opportunities, pushing many of them towards direct-to-consumer eCommerce.
Sustainable retail success requires a thorough understanding of the journey that your customers embark on, from initial interest and product prospecting to post-sale support, and every step along the way.
The retail industry has undergone major changes over the years but the magnitude of these changes was never so pronounced before the world got hit by the COVID-19 pandemic. In the wake of the ensuing restrictions and lasting changes in consumer behavior, many retailers are realizing the potential of digital commerce and expanding new sales channels to stay afloat in these unprecedented times.
The spreadsheet-based manual forecasting approach that is still used in many retail organizations is not suitable for staying ahead of the competition and improving their bottom line. Manual adjustments of forecasts in this method leave all inventory spend decisions to human judgement, which pushes towards generalized decisions rather than going with product, vendor, and market-specific indicators.
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Magento has officially announced the end of support for Magento 1 by June 2020. Merchants that don’t take action soon risk the disruption of their online store operations. Instead, they can upgrade to Magento 2 to ensure that their digital storefront offers all the functionality and performance that their customers expect. The new and improved Magento 2 offers a faster and seamless checkout, headless and omnichannel commerce, easy integration with ERP and other platforms, and a streamlined Order Management System.
Today, most users browse websites on their mobile devices. Mobile commerce continues to grow every year, and currently accounts for 60% of total digital market growth.
87% of buyers begin their journey by searching for products on their phone, but 38% of mobile users say they are unable to navigate sites properly on mobile devices. Delivering an intuitive and engaging mobile experience is essential.
Choose an omnichannel commerce solution that enables a consistent, personalized customer experience across all retail channels.
Global business-to-business (B2B), business-to-consumer (B2C), and direct-to-consumer (D2C) market is growing at a disruptively rapid pace. To keep up, businesses are looking for ways to deliver personalized experiences using connected data.