The traditional ways of retailing are no longer effective. Legacy systems counting heavily on disparate systems lack the agility and resilience required by modern-day business enterprises. Businesses must shift their focus toward an intelligent order management system that can meet the growing digital commerce needs and scale easily while supporting advanced fulfillment methods.
Dynamics 365 Intelligent Order Management (IOM), a Microsoft cloud-based solution, is made to bridge this gap for retailers and expedite their omnichannel transformation—supercharging them for what’s next.
Adapting to the industry dynamics, the majority of the retailers are already revisiting their supply chains for more resilience (90 percent) and agility (96 percent), says Forrester.
Now that it is widely adopted and made approachable thanks to Microsoft, it is no longer a choice but a necessity to keep up and stay ahead of the competition. Let’s look at some of the intriguing features and core benefits it has to offer.
Dynamics 365 Intelligent Order Management System: Key Features
Dynamics 365 Intelligent Order Management comes with great features that enable a single view of all order intakes across all channels, simplifies omnichannel fulfillment and enables supply chain optimization, including:
Rules-based Order Fulfillment Orchestration
Rule-based automation to seamlessly streamline various custom order fulfillments across the customer journeys.
Pre-built Microsoft Power Platform Connectors:
200+ configurable, prebuilt Power Automate Connectors for seamless integration with native order infrastructure and third-party systems
Advanced API and Reference Architecture
Advanced API allows custom linkage between applications
Access real-time data through an intelligent fulfillment engine
Centrally manage orders from capture to fulfillment on a modern and flexible platform.
No Code/Low Code Technology
Leverages no code/low code technologies to proactively respond to supply chain disruptions and redesign order flows in real-time using the embedded policy designer to configure order flows.
AI/ML-Powered Failure Detection
AI/ML technologies empower active handling of fulfillment bottlenecks, forecast inventory needs, and help retailers intelligently optimize the value chain via targeted insights.
Dynamics 365 Order Management System: Core Benefits
Jam-packed with powerful features, Intelligent Order Management by Microsoft offers extensive benefits for retailers when it comes to omnichannel transformation. Some of the core benefits include:
- Single Consolidated Solution
Starting from order taking to order delivery, IOM, built on the Microsoft Power Platform, streamlines the entire order lifecycle (including returns) via a single solution.
- Seamless Data Integration
The built-in Power Automate Connectors coupled with reference APIs enable smooth data integration, whether it is a transportation management system, e-commerce interface, or order fulfillment solution.
- Omnichannel Fulfillment
IOM enriches the customer experience by giving them the ability to track their order status in real-time. Customers have the flexibility to purchase from any medium or choose any fulfillment method, ultimately enhancing their experience from placing an order to final delivery.
- Real-time Inventory Visibility
Operating with tightly integrated systems, the Dynamics 365 Order Management System provides both the customers as well as the retailers with a single source of truth across the order lifecycle. Advanced ML and AI technologies further amplify cross-channel visibility across all platforms, including brick-and-mortar and online. With true visibility, IOM enables an accurate flow of information and reporting capabilities for order fulfillment optimization.
- Higher Resilience
The intuitive interface of Microsoft’s IOM packaged with drag-and-drop low-code tools empowers retailers to handle uncertainties with resiliency and effectively cater order fulfillment for customers on time.
- Optimize Stock Levels
Access a single global view of your inventory positions across all legal entities in real-time to ensure that the right products are available at the right place at the right time.
- Tax Compliance
By leveraging pre-built Power Automate Connectors, IOM helps retailers seamlessly connect to leading-edge tax solutions that make tax compliance hassle-free. With smooth tax management and compliance across the globe, IOM enhances retailers’ scalability capacity.
- Rapid deployments
Seamless deployment with Dynamics 365 and other business applications to automate and optimize order fulfillment.
By using cloud-powered Dynamics 365 Intelligent Order Management, retailers can leverage visibility through the entire order fulfillment lifecycle. Real-time insights on preferred sales channels, inventory stocks, future uncertainties, help businesses promptly respond to industry challenges, improve customer experiences, and offer on-time delivery by maximizing on existing systems investments. Packaged with a comprehensive set of features, this new addition to the Microsoft Dynamics 365 family paves the way for retailers to transform their order fulfillment solution to the next level.
It’s time businesses enhance their order management system to refine their delivery nuances. Contact Visionet experts to get started with a smooth Dynamics 365 Order Management System implementation.