How a leading US healthcare provider achieved 50% self-service and 35% faster scheduling

A leading US healthcare provider restructured its patient engagement model, moving away from manual, fragmented workflows toward a unified, digital-first experience. 

This wasn’t just digitization. It was about reducing friction across the patient journey, improving coordination between teams, and making access to care faster and more predictable. 

By investing in workflow automation and self-service enablement, the organization improved both operational efficiency and patient experience at scale. 

Inside the case study, you’ll see how the organization approached: 

• Enabling patient self-service for registration and scheduling to reduce dependency on call centers 
• Automating pre-visit coordination to eliminate delays and improve procedural readiness 
• Using document intelligence to streamline insurance and medical document processing 
• Creating a centralized workspace to improve routing, visibility, and cross-team collaboration 
• Building case-based workflows to ensure complete patient history and continuity of care 

The result was faster scheduling, lower operational load, and a more connected patient experience, without adding complexity to care delivery. 

Build patient operations designed for speed and continuity 

Download the case study to see how this healthcare provider improved access, reduced manual effort, and delivered more coordinated care at scale.