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Citizen expectations are rising, while public agencies must respond faster, reduce backlogs, and deliver consistent, multichannel service experiences.
Many 311/411 programs still rely on legacy systems, manual processes, and siloed workflows, leading to delays and limited visibility.
Join Visionet and Microsoft for a webinar on modernizing citizen service delivery using Dynamics 365, Copilot, AI agents, automation, and real-time analytics.
Insights you can apply immediately
- Enable citizen self-service across web, mobile, chat, and voice
- Use AI agents to handle queries and initiate service requests
- Improve intake with AI-based classification
- Automate case creation, routing, and SLA tracking in Dynamics 365
- Equip agents with Copilot for faster responses and summaries
- Optimize omnichannel contact center operations
- Track SLAs, backlogs, and performance with Power BI dashboards
Why Visionet stands out
- Public sector citizen engagement solutions
- Dynamics 365 and contact center transformation
- Power Platform, Copilot, and AI enablement
- Systems integration and workflow automation
- Implementation and adoption support
Watch now
Estimated Time
1 min read
