From reactive HR support to proactive, employee-centric service with ServiceNow

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From reactive HR support to proactive, employee-centric service with ServiceNow

As HR teams handle growing employee demands and high volumes of repetitive queries, fragmented systems and manual processes make it difficult to deliver consistent, timely, and employee-centric services. 

This brochure explains how organizations can transform HR service delivery on ServiceNow using Now Assist GenAI, enabling intelligent self-service, automation, and proactive workforce management that reduces HR workload and improves employee experience. 

Hands-On Lab: From Idea to Agent

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Gemeinsam mit Microsoft laden wir Sie zu einem exklusiven Event ein, bei dem wir zeigen, wie Unternehmen bereits heute mit intelligenten Agents auf Basis von Microsoft Copilot Studio und Power Platform ihre Effizienz steigern, Abläufe automatisieren und echten Mehrwert schaffen.

Power Agentic AI across your ServiceNow workflows

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Power Agentic AI across your ServiceNow workflows

As service volumes grow and teams operate at capacity, traditional automation struggles to keep up, leading to slower resolutions and increased manual effort. 

This brochure explains how organizations can operationalize Agentic AI across ServiceNow using Now Assist, enabling virtual agents and intelligent workflows that don’t just assist but act, reason, and resolve work autonomously. 

How a leading US healthcare provider achieved 50% self-service and 35% faster scheduling

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How a leading US healthcare provider achieved 50% self-service and 35% faster scheduling

A leading US healthcare provider restructured its patient engagement model, moving away from manual, fragmented workflows toward a unified, digital-first experience. 

This wasn’t just digitization. It was about reducing friction across the patient journey, improving coordination between teams, and making access to care faster and more predictable. 

By investing in workflow automation and self-service enablement, the organization improved both operational efficiency and patient experience at scale. 

What is Microsoft Dynamics 365 Project Operations? Features, benefits, use cases, and implementation guide

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Microsoft Dynamics 365 Project Operations is a unified project operations software that connects project sales, planning, resource management, delivery, and financials in one platform. It enables organizations to manage the full project lifecycle, from opportunity to cash, while maintaining real-time visibility into performance, cost, and profitability. 

Rewiring IT operations for a global fintech company with 50% efficiency gains

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Rewiring IT operations for a global fintech company with 50% efficiency gains

A global fintech company restructured its IT operations, moving from fragmented service management to a unified, ITIL-aligned model. 

This wasn’t a tooling exercise. It was about standardizing how services run, improving system visibility, and enabling faster, more reliable decisions across IT. 

Through a focused ITSM transformation, the organization strengthened governance, improved service quality, and built a scalable operating foundation. 

5 Cloud Governance Best Practices that Guarantee Measurable ROI

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Businesses invest heavily in cloud technologies to cut costs, accelerate innovation, and scale operations. However, without strong cloud governance, enterprises will still see cost overruns, security gaps, and poor ROI visibility. 

Govern Your Brand Visibility in the Age of AI

Govern Your Brand Visibility in the Age of AI

Ensure accurate representation, stronger discoverability, and greater influence across AI-driven search and decision journeys. 

Overview 

AI is transforming how consumers discover and evaluate brands. From AI-generated summaries to conversational search, buyer journeys are increasingly shaped without clicks. 

This shift introduces a new challenge: brands no longer fully control how they are represented. 

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