A leading fashion brand partnered with Visionet to enhance its consumer journey by integrating digital capabilities within its physical stores, creating a seamless, omnichannel experience powered by Salesforce.

Challenges

The brand sought a smooth launch for its new website, designed specifically for 42-inch in-store screens, to provide a connected experience for global customers across channels. They aimed to elevate customer engagement and service while avoiding disruptions during the site migration.

Client 

The client is a leading online retailer in America, specializing in power tools and equipment for professional tradesmen and DIY enthusiasts. With 18 years of experience, they offer a wide range of tools, accessories, and supplies, both new and refurbished, from renowned brands. The company serves its customers via its website and eCommerce platforms like Amazon, ensuring seamless access to industry-leading equipment at affordable prices. 

Client 

Mattress Firm, America’s largest specialty mattress and bedding retailer, operates over 3,500 stores across 49 states. They differentiate their brand by offering a wide range of high-quality bedding, competitive pricing, and expert sales support. 

Challenges  

Mattress Firm faced the challenge of finding a scalable solution to boost store traffic, improve conversion rates, enhance operational visibility, and deliver a consistent brand experience across both online and offline channels. 

CPO, a leading U.S. tool retailer, sought Visionet’s expertise to create a more engaging and profitable online shopping experience through Salesforce technology.

Challenges

CPO's eCommerce site, based on an outdated platform, struggled with poor user experience, limited customer engagement, and low visibility into performance metrics. The site’s structure primarily served shoppers who knew exactly what they needed, while the understaffed eCommerce team was stretched thin, unable to focus on strategic improvements or optimize for SEO.