From reactive HR support to proactive, employee-centric service with ServiceNow

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From reactive HR support to proactive, employee-centric service with ServiceNow

As HR teams handle growing employee demands and high volumes of repetitive queries, fragmented systems and manual processes make it difficult to deliver consistent, timely, and employee-centric services. 

This brochure explains how organizations can transform HR service delivery on ServiceNow using Now Assist GenAI, enabling intelligent self-service, automation, and proactive workforce management that reduces HR workload and improves employee experience. 

Hands-On Lab: From Idea to Agent

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Gemeinsam mit Microsoft laden wir Sie zu einem exklusiven Event ein, bei dem wir zeigen, wie Unternehmen bereits heute mit intelligenten Agents auf Basis von Microsoft Copilot Studio und Power Platform ihre Effizienz steigern, Abläufe automatisieren und echten Mehrwert schaffen.

Power Agentic AI across your ServiceNow workflows

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Power Agentic AI across your ServiceNow workflows

As service volumes grow and teams operate at capacity, traditional automation struggles to keep up, leading to slower resolutions and increased manual effort. 

This brochure explains how organizations can operationalize Agentic AI across ServiceNow using Now Assist, enabling virtual agents and intelligent workflows that don’t just assist but act, reason, and resolve work autonomously. 

A luxury brand’s HR reset: 60% productivity, 40% faster case resolution

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A luxury brand’s HR reset: 60% productivity, 40% faster case resolution

A global luxury fashion brand redefined its HR operations, moving away from a fragmented, manual service model toward a unified, experience-led HR platform. 

This wasn’t just a system upgrade. It was about making HR easier to navigate, faster to respond, and more aligned with how employees actually work. 

By investing in HR service delivery transformation, the organization improved both employee experience and operational efficiency across its global workforce. 

Inside the case study, you’ll see how the organization approached: 

22% higher engagement and 40% faster campaigns for a leading P&C broker

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22% higher engagement and 40% faster campaigns for a leading P&C broker

A leading P&C insurance broker redefined how it engages clients, shifting from manual, rule-based outreach to an AI-driven engagement model. 

This wasn’t just about speeding up campaigns. It was about making every interaction more relevant, helping producers focus on relationships, and unlocking growth within the existing book of business. 

By embedding AI across segmentation, insights, and outreach, the organization improved both marketing effectiveness and producer productivity. 

How a P&C broker accelerated FNOL with 25% faster processing

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How a P&C broker accelerated FNOL with 25% faster processing

A leading P&C insurance broker transformed its claims intake process, moving from manual, multi-channel intake to an AI-powered, structured FNOL workflow. 

This wasn’t just about speeding up intake. It was about improving data accuracy, reducing manual effort, and ensuring claims reached carriers faster and more consistently. 

By embedding AI into intake, extraction, and routing, the organization improved both operational efficiency and client experience during critical claim moments. 

How a Global Telecommunications Organization Scaled Support with Faster Resolution and Lower Costs

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How a Global Telecommunications Organization Scaled Support with Faster Resolution and Lower Costs

Support teams today are overwhelmed by rising partner expectations, increasing ticket volumes, and disconnected systems that slow everything down. This case study demonstrates how a forward-thinking organization overcame these challenges with an AI-powered, omnichannel approach. 

Reimagining Third-Party Risk Management (TPRM) with GenAI

Reimagining Third-Party Risk Management (TPRM) with GenAI

Moving from periodic compliance to continuous risk intelligence 

Third-party ecosystems are expanding faster than traditional risk models can keep pace. Vendors, partners, and customers now operate at the core of enterprise value chains, influencing cybersecurity posture, regulatory exposure, and business continuity. 

Download Visionet’s latest point-of-view whitepaper to explore how Generative AI is transforming TPRM from checklist-driven compliance into continuous, intelligence-driven risk management. 

Why AI Is Becoming the First Sales Rep Your Customers Meet

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Listen to this article

 

Brand visibility used to mean ranking high in search results. Buyers searched for a problem on Google, scanned a list of links, visited a few vendor websites, and gradually built an understanding of the market. 

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