A leading global retailer with an extensive online and offline presence sought to improve customer engagement and loyalty through AI-driven personalization and predictive analytics.
In today’s fast-evolving business environment, customer service is no longer just about handling issues—it's about delivering exceptional, personalized experiences at scale. Our whitepaper, "Redefining Customer Service: How AI and Automation Drive Smarter Engagement and Operational Excellence," explores how businesses can leverage AI, automation, and real-time analytics to enhance customer satisfaction, reduce inefficiencies, and drive lasting loyalty.
The client is a renowned distribution company specialized in disposable products, serving various clients across diverse industries such as healthcare, food service, and hospitality.
Industries leveraging combined automation techniques—such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Intelligent Document Processing (IDP), Business Process Management (BPM), and more—are achieving substantial operational, financial, and strategic benefits to have more optimized managed services.
Below are examples of how combining these techniques generates measurable value across various sectors:
E-commerce has changed dramatically in recent years, thanks to the rise of composable commerce. This approach gives businesses of all sizes the flexibility and tools they need to provide exceptional customer experiences across different platforms and devices.
In this article, we’ll explore different options for commerce architecture, explain headless and composable commerce, compare their benefits, and examine they’re transforming the e-commerce world. Discover how this approach opens new opportunities for businesses to grow and adapt quickly.
The retail industry is on the verge of a revolution, and Visionet is at the forefront of this journey. As the retail world gathers for the NRF Big Show 2025, Visionet is set to unveil groundbreaking advancements that will redefine how businesses operate, connect with customers, and achieve unparalleled efficiency.
Written by Jocelyn Lin, Creative Director & AJ Leale, Sr. Director eCommerce
Consumers around the world use the internet to search for, compare, and learn about products before making a purchase decision. Seldom do consumers go to one site and immediately buy what they’re looking for.
Unless they have strong brand loyalty or trust a certain site for its products and pricing (the Amazon Effect), they comparison shop.
Written by AJ Leale, Sr. Director eCommerce
Most retailers are focused on improving their cart abandonment rate. And rightly so. With the cart abandonment rate at about 75 percent, it is important for retailers to minimize this problem.
If your brand suffers from this exact problem, there is something in your checkout process that causes ready-to-buy customers to leave without finalizing the purchase.
In this post, we’ll examine the best practices for improving the guest checkout process while minimizing the risk of losing customers.