How a global marketplace organization transformed event operations through Microsoft ecosystem

Large-scale event organizations today are expected to deliver seamless experiences across physical venues, digital channels, and mobile touchpoints. 

As attendee expectations continue to evolve, legacy systems often struggle to support real-time engagement, intelligent service, and operational visibility across teams. 

In this case study, discover how Visionet helped a global marketplace organization transform disconnected event operations into a modern digital contact center and event management ecosystem, built on Microsoft Dynamics 365. 

Download this case study to learn how a leading global organization: 

• Unified service, sales, and finance operations  
• Modernized omnichannel attendee engagement  
• Enabled mobile-first event experiences  
• Improved service efficiency with intelligent routing  
• Integrated CRM, ERP, payments, and content systems  
• Built a future-ready platform for AI and Copilot innovation  

Download now