Streamlining operations & elevating customer experience: Y Hata’s Microsoft Dynamics 365 transformation

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Client: 

Y Hata & Co., Ltd. is Hawaii's largest family-owned food service distributor, serving restaurants, hotels, schools, and healthcare facilities. With over a century of experience, Y Hata offers a wide range of high-quality products, including fresh produce, meats, seafood, and dairy, sourced from trusted suppliers. Their commitment to exceptional service, reliability, and innovation has made them a leading player in Hawaii’s food service industry.

Challenges: 

Y Hata faced challenges in managing inventory across multiple locations, leading to overstocking, stockouts, and inefficiencies. Manual order processing through spreadsheets caused delays and inaccuracies, negatively impacting customer satisfaction. Inaccurate demand forecasting, limited visibility into real-time inventory, and the absence of an integrated system for managing promotions, contract pricing, and sales incentives further complicated their operations. Additionally, managing complex pricing strategies and product attributes was particularly difficult, causing inconsistencies and lost revenue.

Solution: 

Visionet implemented Microsoft Dynamics 365 Finance across procurement, supply chain, advanced warehouse, distribution, and shipping to streamline Y Hata’s operations. PartnerLinQ was integrated to enhance collaboration with external partners, while a unified customer portal and sales representative application enabled data-driven decision-making. Complex pricing strategies were simplified with customized features in Dynamics 365, replacing legacy systems. As a result, Y Hata reduced manual efforts, lowered costs, and achieved a consistent ordering process across all channels. The scalable POS system now supports high sales volumes, real-time monitoring, and a single source for operations, tracking, and reporting.

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