The next frontier in contact center service: AI-driven customer engagement
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Throughout history, advancements in communication have profoundly reshaped every facet of human interaction.
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Throughout history, advancements in communication have profoundly reshaped every facet of human interaction.
The healthcare, pharma, and life sciences industries are undergoing a profound transformation, driven by advancements in data and GenAI. At the heart of this evolution are the core stakeholders: patients and providers. Their evolving needs, expectations, and increasing reliance on technology are reshaping how healthcare is delivered, treatments are developed, and outcomes are improved.
[Cranbury, New Jersey, February 4, 2025] — Visionet, a leader in digital transformation and technology solutions, has achieved recognition as a Major Contender in Everest Group's PEAK Matrix® 2025 assessments for Data & AI Services for Mid-Market Enterprises and Application Management Services (AMS).
A global financial services leader based in Boston, offering investment, retirement, and wealth management solutions. The firm leverages advanced technologies to ensure precision, consistency, and informed decision-making, maintaining its industry leadership.
In today’s digital era, organizations grapple with the challenge of managing fragmented data scattered across on-premises systems, cloud platforms, and diverse applications. This fragmentation disrupts efficiency, delays actionable insights, and complicates decision-making. To remain competitive, businesses need a solution that unifies their data ecosystem, streamlines management, and provides seamless, real-time access to insights.
In today’s fast-paced digital landscape, organizations must effectively integrate and manage AI solutions to remain competitive. Microsoft Azure AI addresses this need by offering a unified platform, Azure AI Studio, which simplifies the end-to-end development, deployment, and management of AI services. By democratizing AI, it empowers users of all skill levels with an intuitive drag-and-drop interface, pre-trained models, and extensive lifecycle management tools, enabling rapid innovation and productivity gains.
Industries leveraging combined automation techniques—such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Intelligent Document Processing (IDP), Business Process Management (BPM), and more—are achieving substantial operational, financial, and strategic benefits to have more optimized managed services.
Below are examples of how combining these techniques generates measurable value across various sectors:
The client is a renowned pharmaceutical company with over 40 years of experience in developing life-transforming medicines. Operating globally, the company has consistently excelled in ambitious research projects and innovative healthcare solutions.
The client faced data fragmentation and collaboration issues, hindering coordination and operational efficiency. Their supply chain suffered from delayed order processing, poor inventory management, and outdated procurement.
A global leader in medical equipment leveraged Visionet’s expertise and Microsoft Fabric to streamline data integration, reduce costs, and accelerate innovation.
Visionet's 2025 Data & AI Trends Playbook is a blueprint for businesses determined to leverage the most powerful forces shaping industries today. This report delivers more than just data; it uncovers the strategies, innovations, and technologies that will define the winners of tomorrow.